At Agent17, the privacy and security of your personal data is a genuine operational priority — not a legal formality. This Privacy Policy sets out exactly what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have over it. It applies to all players accessing Agent17, including those from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
Six commitments that guide how Agent17 handles every piece of data entrusted to us by our players.
This Privacy Policy ("Policy") is issued by Agent17 ("we", "us", "our") and applies to all personal data collected through or in connection with the Agent17 online gambling platform available at https://agent17.cam, including all associated games, promotional communications, customer support interactions, payment processing activities, and identity verification procedures.
Agent17 is committed to handling your personal data with care, transparency, and in accordance with internationally recognised data protection principles. This Policy explains how your data is collected, used, stored, protected, and — in limited circumstances — shared with trusted third parties in order to deliver and improve our services to you.
This Policy should be read alongside our Terms and Conditions and our Responsible Gambling Policy. By registering an account on Agent17, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
Agent17 collects personal data from you through several channels depending on how you interact with our platform. The categories of personal data we process are set out in the table below:
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, MyKad number or passport number | Account registration; KYC verification |
| Contact Data | Email address, mobile number, residential address (including city: Kuala Lumpur, Penang, Johor Bahru, etc.) | Account registration; support enquiries |
| Financial Data | Bank account number, e-wallet ID (Touch 'n Go, Boost, GrabPay), DuitNow ID, FPX reference, cryptocurrency wallet address, transaction history | Deposit and withdrawal processing |
| Identity Documents | MyKad scan (front and back), passport photo page, selfie photograph for liveness check | KYC verification (first withdrawal or compliance trigger) |
| Technical Data | IP address, browser type, device type, operating system, session duration, login timestamps | Automatic collection on platform access |
| Usage & Behavioural Data | Games played, bet amounts, deposit frequency, bonus usage, page views, feature interactions | Automatic collection during platform use |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp message content, support ticket history | Whenever you contact Agent17 support |
| Responsible Gambling Data | Self-exclusion status, deposit limits set, session limit preferences, self-assessment responses | Responsible gambling tools and monitoring |
Agent17 uses the personal data it collects solely for purposes that are necessary, proportionate, and consistent with the reasonable expectations of our players. The primary purposes for which we process your data are:
Agent17 processes your personal data only where a legitimate legal basis exists to do so. Depending on the purpose, we rely on one or more of the following legal bases:
Agent17 does not sell your personal data. We share your data only with carefully selected third parties where it is necessary to deliver the services you have requested, fulfil legal obligations, or protect the security of the platform. The categories of third parties with whom we may share your data are:
All third-party data processors engaged by Agent17 are required to enter into written data processing agreements that restrict their use of your personal data to the purposes for which it was shared and impose appropriate technical and organisational security measures.
Agent17 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and analyse usage patterns. Cookies are small text files placed on your device when you visit our platform. The types of cookies we use are described below:
You may manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality available to you on the platform. For full cookie information, contact our support team.
Agent17 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML and licensing compliance |
| KYC documents (MyKad, passport) | Duration of account + 5 years post-closure | Regulatory and legal obligation |
| Transaction and financial records | 7 years from transaction date | AML / financial regulation |
| Support communications | 3 years from date of interaction | Dispute resolution / legitimate interest |
| Technical and log data | Up to 24 months | Security and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 12 months | Consent / compliance |
| Responsible gambling records | Duration of account + 5 years | Regulatory requirement / player protection |
Where personal data is retained beyond the period required for its primary purpose, it is anonymised or pseudonymised to the extent technically possible before further retention or analysis.
Agent17 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:
While we maintain robust security measures, no data transmission over the internet or method of electronic storage is completely secure. You are responsible for maintaining the confidentiality of your login credentials and must notify Agent17 immediately if you suspect any unauthorised access to your account.
Agent17 operates internationally, and your personal data may be transferred to and processed in countries outside Malaysia. These include countries where our servers are hosted, where our KYC verification partners operate, and where our game providers are based. Some of these countries may not have data protection laws equivalent to those in your home country.
Where personal data is transferred internationally, Agent17 ensures appropriate safeguards are in place, including contractual data protection clauses with receiving parties, technical security measures, and — where applicable — standard contractual clauses or equivalent instruments recognised under the data protection framework of our licensing jurisdiction.
Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by Agent17:
To exercise any of the rights above, please contact Agent17 at support at agent17.cam with the subject line "Data Rights Request" and a clear description of your request. We will acknowledge your request within 72 hours and respond substantively within 30 calendar days, or inform you if an extension is required.
Agent17 is strictly an adult gambling platform. We do not knowingly collect, process, or retain personal data belonging to any individual under the age of 21 years. Our registration process requires players to confirm their age, and our KYC verification procedures are designed to detect and reject underage registrations.
If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete or anonymise the associated personal data, and take appropriate remedial action including return of any deposits where practicable.
If you believe a minor has registered or attempted to register on Agent17, please contact our support team at support at agent17.cam immediately. We take underage gambling extremely seriously.
Agent17 may send you promotional communications about bonuses, game launches, and platform updates where you have provided consent to receive such communications, or where we have a legitimate interest in informing you of offers relevant to your account activity, subject to your right to opt out at any time.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, KYC requests, or security alerts — these are necessary for the operation of your account and cannot be disabled while your account remains active.
Agent17 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our operational requirements. Material changes will be communicated to registered players via email or a prominent notice on the platform no less than 14 days before the change takes effect, where practically possible.
Your continued use of the Agent17 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and request account closure.
The most current version of this Policy is always available at https://agent17.cam/privacy-policy. The "Last Updated" date at the top of this page reflects when the most recent revision was published.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Agent17 Data Protection team through the following channels:
Support and data enquiries are handled in English, Bahasa Melayu, and Chinese. Our team will acknowledge all data-related enquiries within 72 hours of receipt.
Now you know exactly how your data is protected at Agent17. Explore our platform — live casino, sports betting on Liga Super Malaysia and the EPL, 2,000+ slots, and instant Malaysian payments.
⚠️ For players aged 21 and above only. Please gamble responsibly. If you need help, visit our Responsible Gambling page.