Responsible
Gambling at Agent17

Agent17 operates a strict minimum age policy. Access to real-money gambling on our platform is restricted to players who are at least 21 years of age. This threshold reflects the legal and cultural context of our primary Malaysian market, where 21 is the established adult age for participation in gambling activities.

Our age verification process includes:

• A mandatory age declaration at registration (players must confirm they are 21 or older).
• KYC identity verification — requiring submission of a valid Malaysian MyKad or passport — before any withdrawal is processed. Date of birth is verified against the submitted document.
• Automated risk triggers that may prompt identity verification earlier in a player's lifecycle if unusual account activity is detected.

Any account found to be operated by a person under 21 will be immediately suspended. Deposits will be returned where practicable; any winnings will be forfeited. Agent17 reserves the right to report underage gambling activity to relevant authorities.

Self-exclusion is the most powerful tool in Agent17's responsible gambling framework. When a player requests self-exclusion, we treat it as a priority request and act on it immediately — there is no waiting period, no cooling-off, and no attempt to dissuade the player.

• Temporary self-exclusion: Available for periods of 6 months, 12 months, 18 months, or 24 months. The account cannot be reactivated before the exclusion period expires.
• Permanent self-exclusion: A permanent closure of the account with no possibility of future reinstatement. This option is irrevocable.
• Scope: Self-exclusion covers access to the account, all deposit methods, all game types, and all marketing communications. We will suppress your details from promotional lists immediately.
• Balance: Any remaining balance at the time of self-exclusion will be returned to your verified payment method after a standard AML review period.

Agent17 does not simply offer tools and wait for players to use them. We actively monitor account behaviour for patterns that may indicate problem gambling — including rapid deposit sequences, sustained high- frequency play, significant increases in bet sizing after a losing streak, and patterns consistent with chasing losses.

Where our monitoring systems or support staff identify potential indicators of problem gambling behaviour, we may:

• Send the player a responsible gambling check-in message with resources and tool options.
• Proactively apply temporary deposit or loss limits pending player review.
• Contact the player directly via chat, email, or WhatsApp to discuss their account activity.
• In serious cases — particularly where a player appears to be in acute financial distress — require a responsible gambling review before allowing further deposits.

Agent17 gives players granular control over how much money they can deposit, lose, or wager within defined time periods. All financial limits are configured in Malaysian Ringgit (MYR/RM) and apply across all deposit methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, and bank transfers.

• Deposit limits — control how much you add to your account per day, week, or month.
• Loss limits — stop play automatically once you have lost a specified RM amount in a period.
• Wager limits — cap the total amount you can bet within a defined period regardless of the game outcome.
• Single bet limits — set a maximum stake per bet or spin to prevent impulsive high-stake wagers.

Reductions to any limit take effect immediately. Increases to limits require a 7-day waiting period before they come into force, during which time you may cancel the increase request without it affecting your current lower limit.